Delivery rules

This page explains our general delivery rules, order processing, shipping options, delivery times, customs responsibilities and what to do if a parcel arrives damaged.

1. Order Processing

Orders are processed after successful payment confirmation.

We usually prepare orders for shipment within 1–3 business days, depending on product availability, order volume, weekends, public holidays and payment confirmation.

If a product is marked as Preorder, Soon, Best Soon or has another special availability status, shipping time may depend on the expected arrival date of the product. In such cases, the order may be shipped after the item becomes available.

If your order contains both in-stock and preorder items, we may ship the order together after all products are available, unless a separate arrangement has been agreed.

2. Packaging

Collectible scale model cars are fragile items and require careful handling. We pack orders securely to help protect model cars, original boxes, display cases, certificates, inserts and accessories during transportation.

Depending on the product and order size, packaging may include:

• protective wrapping;

• additional cardboard protection;

• cushioning material;

• secure outer shipping box;

• fragile item handling where available.

Please keep the original shipping box and packaging materials until you have inspected your order.

3. Shipping Destinations

18-43.com may offer domestic and international shipping depending on the destination country, carrier availability and product restrictions.

Worldwide shipping may be available for eligible orders. Delivery options and shipping costs are displayed during checkout where applicable.

Some destinations may have temporary shipping limitations due to carrier restrictions, customs rules, regional disruptions or other circumstances beyond our control.

4. Shipping Costs

Shipping costs depend on:

• destination country;

• parcel weight and dimensions;

• selected delivery method;

• order value;

• carrier rates;

• promotional offers or coupons.

Any available shipping options and costs will be shown during checkout before the order is completed.

At the moment, 18-43.com offers free worldwide shipping on eligible orders from €100. This offer may depend on destination country, parcel size, carrier availability, product availability and current shipping conditions.

If free shipping is available for your order, it will be shown during checkout before payment. From time to time, 18-43.com may also offer additional shipping promotions or discount coupons.

5. Delivery Times

Estimated delivery times depend on the shipping destination and selected delivery method.

Typical delivery time may vary due to:

• postal or courier processing;

• customs clearance;

• public holidays;

• weather conditions;

• local delivery delays;

• incomplete or incorrect address information;

• international shipping restrictions.

Delivery estimates are provided for guidance only and are not guaranteed unless explicitly stated by the selected carrier.

6. Tracking

Where tracking is available, you may receive a tracking number after your order has been shipped.

Please note that tracking information may take some time to update after the parcel has been handed over to the carrier.

If tracking does not update for several days, this does not always mean the parcel is lost. International parcels may remain in transit or customs processing before new tracking events appear.

7. Customer Address Responsibility

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully check:

• full name;

• street address;

• apartment, building or unit number;

• city;

• postal code;

• country;

• phone number;

• email address.

18-43.com is not responsible for delivery delays, failed delivery attempts or lost parcels caused by incorrect, incomplete or outdated address information provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We can only change the address if the order has not yet been shipped.

8. Customs, Import Duties and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees or other local charges may be required by the destination country.

These charges are not included in the product price or shipping cost unless explicitly stated.

The customer is responsible for any customs duties, import taxes or local charges required by the destination country.

Customs processing may also cause delivery delays. 18-43.com is not responsible for delays caused by customs authorities or local import procedures.

9. Damaged Parcels

Please inspect your parcel carefully upon delivery.

If the shipping box is visibly damaged, we recommend taking photos before opening it. If the product or packaging inside is damaged, please contact us as soon as possible.

Please provide:

• order number;

• photos of the outer shipping box;

• photos of the damaged product;

• photos of the product packaging or display case;

• a short description of the issue.

This information helps us review the case and, if necessary, file a claim with the shipping carrier.

10. Missing or Incorrect Items

If your order is missing an item or you received an incorrect product, please contact us within  7 days after delivery.

Please include:

• order number;

• product name;

• photos of the received items;

• photos of the parcel and packaging;

• a short description of the issue.

We will review the case and contact you with the next steps.

11. Undeliverable Parcels

If a parcel is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the parcel, unpaid import charges or failure to collect the parcel from a pickup point, we may contact you to arrange reshipment or refund according to the situation.

Additional shipping costs may apply for reshipment.

Original shipping costs, return shipping fees, customs charges and carrier fees may be deducted from the refund where applicable.

12. Delivery of Gift Certificates

Digital gift certificates are usually delivered by email after the order has been successfully paid for.

Please make sure that the recipient’s email address is entered correctly. 18-43.com is not responsible for delays or delivery issues caused by an incorrect recipient email address.

If the gift certificate email is not received, please check the spam or junk mail folder and contact us for assistance.

13. Contact Us

If you have questions about shipping, delivery, damaged parcels, missing items or international shipping for collectible scale model cars, please contact us:

Website: https://18-43.com