Welcome to 18-43.com. These Terms & Conditions govern your use of our website and your purchases from our online store. By browsing this website, creating an account, placing an order, or purchasing any product, you agree to these Terms & Conditions.
18-43.com is an online store specializing in collectible scale model cars, including 1:18 scale model cars, 1:43 scale model cars, diecast models, resin models, classic cars, modern cars, off-road models, Soviet and European scale models, and other collectible automotive miniatures.
1. General Information
The website 18-43.com is operated by:
Store name: 18-43.com
Business name: 18-43.com
Address: 18 Martiros Saryan St 0051 Yerevan, Armenia
Email: info@18-43.com, sales@18-43.com
These Terms apply to all visitors, customers and users of the website.
2. Products
We make every effort to describe our products as accurately as possible. Product pages may include information such as scale, manufacturer, model code, material, colour, condition, availability and product images.
Please note that scale model cars are collectible items and may contain small parts. They are intended primarily for collectors and display purposes. Unless clearly stated otherwise, products sold on 18-43.com are not toys and may not be suitable for children.
Product images are provided for reference. Colours, packaging details and small visual elements may vary slightly depending on screen settings, production batch or manufacturer specifications.
3. Prices
All prices are shown on the website in the available store currency. We reserve the right to change product prices, promotional offers and shipping costs at any time without prior notice.
The price applicable to your order is the price displayed at the time your order is placed.
Any customs duties, import taxes, VAT, local taxes or other charges required by the destination country are the responsibility of the customer unless otherwise stated.
4. Orders
When you place an order on 18-43.com, you agree that all information provided is accurate and complete.
After placing an order, you may receive an order confirmation by email. This confirmation means that we have received your order, but it does not guarantee final acceptance. We reserve the right to cancel or refuse any order if there is an issue with product availability, payment, pricing errors, shipping restrictions, suspected fraud or incorrect customer information.
If an ordered product is unavailable, we may contact you to offer an alternative product, a later delivery date or a refund.
5. Payment
Available payment methods are displayed during checkout. Orders are processed only after successful payment confirmation, unless another arrangement has been agreed in writing.
You are responsible for ensuring that your payment details are correct and that you are authorized to use the selected payment method.
6. Shipping and Delivery
18-43.com may offer domestic and international shipping depending on the destination country and product availability.
Estimated delivery times are provided for guidance only. Delivery times may vary due to postal services, courier delays, customs processing, public holidays, incorrect address details or other circumstances beyond our control.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or losses caused by incorrect or incomplete delivery information.
For international orders, the customer is responsible for any import duties, customs fees, taxes or other local charges required by the destination country.
7. Returns and Refunds
If you wish to return a product, please contact us at sales@19-43.com within 14 days after receiving your order.
Returned products must be unused, undamaged, complete and in their original packaging. Collectible model cars, display cases, boxes, certificates, accessories and packaging must be returned in the same condition in which they were received.
We reserve the right to refuse a return or reduce the refund amount if the product or packaging has been used, damaged, modified or returned incomplete.
Shipping costs for returns are the responsibility of the customer unless the return is due to our mistake or a defective product.
Refunds are usually issued using the original payment method after the returned product has been received and inspected.
8. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible at sales@18-43.com.
Please include your order number, a description of the issue and clear photos of the product, packaging and shipping box. This helps us review the case and offer an appropriate solution, such as replacement, partial refund, full refund or store credit.
9. Gift Certificates and Promotional Coupons
Gift certificates and promotional coupons may be offered on 18-43.com from time to time. Gift certificates can be used for eligible purchases according to the conditions displayed at the time of purchase or issue.
Promotional coupons may be limited by date, product category, order value, customer group or other conditions. Coupons cannot usually be exchanged for cash and may not be combined with other offers unless explicitly stated.
We reserve the right to modify, suspend or cancel any promotion in cases of technical error, misuse, fraud or incorrect publication.
10. Customer Accounts
Customers may create an account to manage orders, addresses and personal details. You are responsible for maintaining the confidentiality of your account login details.
If you believe that your account has been accessed without authorization, please contact us immediately.
We reserve the right to suspend or close accounts that are used fraudulently, abusively or in violation of these Terms.
11. Website Content
All website content, including product descriptions, images, banners, graphics, text, design elements, logos and layout, is owned by or licensed to 18-43.com unless otherwise stated.
You may not copy, reproduce, distribute, modify or use website content for commercial purposes without written permission.
12. Accuracy of Information
We aim to keep product information, prices, availability and website content accurate and up to date. However, errors may occasionally occur.
We reserve the right to correct errors, update information, change product details or cancel orders affected by incorrect pricing, incorrect availability or technical mistakes.
13. Limitation of Liability
To the maximum extent permitted by applicable law, 18-43.com shall not be liable for indirect, incidental, special or consequential damages resulting from the use of this website, delays in delivery, product availability, third-party services or circumstances beyond our reasonable control.
Nothing in these Terms limits any rights that cannot be excluded under applicable consumer protection laws.
14. Privacy
Your use of this website is also governed by our Privacy Policy. We collect and process personal information only as necessary to operate the website, process orders, provide customer support and comply with legal obligations.
Please review our Privacy Policy for more information about how your data is used and protected.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
By continuing to use the website after changes are published, you agree to the updated Terms & Conditions.
16. Contact Us
If you have any questions about these Terms & Conditions, your order, shipping, returns, gift certificates or collectible scale model cars, please contact us:
Email: info@18-43.com
Website: https://18-43.com